Dhavi Store

Our Policies

Transparency and trust are at the core of our business.

Privacy Policy

Last Updated: June 2026

Welcome to Dhavi Creations ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights.

1. The Data We Collect About You

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products, or otherwise contact us. This includes:

  • Identity Data: includes first name and last name.
  • Contact Data: includes billing address, delivery address, email address, and telephone numbers.
  • Transaction Data: includes details about payments to and from you and other details of products you have purchased from us.

2. How We Use Your Data

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent. Specifically, we use it to:

  • Fulfill and manage your orders, payments, and returns.
  • Deliver products to you via our shipping partners.
  • Send administrative information to you, such as order confirmations and policy updates.
  • Provide customer support and respond to inquiries.

3. How We Share Your Information

We only share information with the following third-party vendors for essential business operations:

  • Payment Processors: Razorpay (to process your secure payments).
  • Logistics Partners: Shipping providers to ensure your package is delivered accurately.

We do not sell, rent, or trade your personal information to third parties for their promotional purposes.

4. Payment Processing

We use Razorpay as our primary payment gateway. Dhavi Creations does not collect, process, or store your credit card, debit card, or sensitive financial information on our servers. All payment data flows directly from your browser to Razorpay via a secure, encrypted connection.

Razorpay is a PCI-DSS compliant payment processor, ensuring that your financial data is handled with the highest security standards in the industry. For more details on how they handle your data, you may review Razorpay's privacy policy on their website.

5. Analytics, Tracking & Local Storage

We use Vercel Analytics to understand how visitors interact with our website. This service is designed with privacy in mind—it does not use tracking cookies to track visitors across different websites, and it anonymizes IP addresses so that individual visitors cannot be personally identified.

Additionally, we use temporary local storage and session storage technologies to maintain your shopping cart and provide a seamless checkout experience. This data is stored strictly on your device.

6. Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

8. Your Privacy Rights

Depending on your location and applicable laws, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please contact us.

9. Contact Us

If you have questions or comments about this notice, you may contact us via WhatsApp at +91-7013465488.

Future Privacy Enhancements (Currently Implementing)

We are constantly working to improve our privacy standards. The following features are currently on our development roadmap:

  • Explicit Consent Checkboxes: Granular opt-in controls for marketing, newsletters, and promotional WhatsApp communications.
  • Automated Data Retention Policies: Systems to automatically anonymize or delete inactive user accounts and old order data beyond legally mandated accounting retention periods.
  • Secure Log Scrubbing: Advanced server-side logging utilities to automatically mask personal identifiable information (PII) like phone numbers and email addresses in system logs.
  • Account Deletion Tools: A self-service feature within user dashboards to quickly request a complete data wipe in compliance with modern privacy regulations.
  • Enhanced Content Security Policies (CSP): Stricter browser-level security headers to prevent unauthorized scripts from accessing secure local session data.